Product service is best provided by your Authorized HOLLIS Dealer. They are in the best position to immediately service your needs.
If you do not have an HOLLIS Dealer close by, you may send products directly to HOLLIS for service or inspection by adhering to the following procedures.
It is mandatory that all returns to HOLLIS be authorized in advance. A Return Authorization (RA) number can be obtained by the following methods:
The Product Return Form will assist you in completing your return. Please fill this form out before calling to request a RA number. Please make a copy of this completed form and include one with your return. The RA number must be clearly printed on the outside of the box/package.
Please make sure you remove any accessories from the product being returned that are not related to the service. This may necessitate returning through your local authorized dealer.
All items returned to HOLLIS for service will receive full factory service and are tested like new. No partial services are available. Most of our non-warranty services are charged a flat rate per item and can be quoted in advance. Warranty service will be at no-charge to you. Please review the terms and requirements for warranty service.
Warranty on a factory-serviced item is 6 months from the date of delivery. If the service was completed under warranty, at no charge, the original purchase date remains in force. A new warranty period does not begin when a warranty service is performed. New upgrades do begin a new warranty period.
California residents must add your local sales tax to all service charges.
Preferred payment is by Visa or MasterCard. To process we need your account number, expiration date, name on the card, and billing address. Prepayment is by cashier's check or money order. Personal checks will delay the shipment a minimum of two (2) weeks. COD's are not accepted. A signature is required when shipping to an individual.
Return shipping will be by UPS Ground unless otherwise requested. Shipping and handling charges to locations outside of the continental US will vary. Please advise how your area is best served.
Instruments will be replaced with another unit with a different serial number. The replacement instrument will be completely remanufactured and tested like new. In some cases we will make the replacement with new. Estimates will be provided at no-charge when necessary or requested. Ground return freight in the U.S. will be no charge if estimate is declined or if the product is not serviceable.
We recommend you use an insured, traceable shipping method. We will not be responsible for a non-traceable shipment, or if damaged resulting from poor packaging. Freight collect will be refused.