Returns

All correspondence regarding the equipment covered by the Hollis warranty agreement or in direct reference to the warranty should be accompanied with a copy of the original proof of purchase. No registration or “warranty” card is included or needed with Hollis products. Keep your original, dated proof of purchase in case warranty service is ever needed.

Return or Exchange an Item purchased at Hollis.com

Go to the Hollis Return Form and complete the information requested. The link to the return form can also be found on your order confirmation email. Shipping instructions will also included in your confirmation email.

  1. A Return Authorization number (RA #) will be issued once you have completed and submitted the return form.
  2. Print your original receipt and write the RA # on the receipt.
  3. Package up your item securely and include the receipt and RA# inside the package.

Please note: Return shipping costs are at the buyer’s expense.

Return or Exchange an Item in a Store

You may replace or exchange an item immediately at the Local Service Dealer for your order listed in the shipping confirmation email or on the packing list included with the shipment, pending product availability.

To return an item to your Local Service Dealer:

  1. Bring the item you wish to return along with all original packing materials and accessories.
  2. If available, bring the packing slip that came with the item.
  3. If you do not have the original packing slip, you may print out the Order History by logging into your account.

Return or Exchange an Item through Hollis

All returns, service, warranty, and exchanges require a return merchandise authorization (RMA). To submit a request for an RMA, please send the following information to [email protected]:

  1. Dealer/customer number (if available)
  2. Product information and specifications (i.e. part number, model, size, color, serial number, etc.)
  3. Reason for return

If product is being returned for a warranty claim or service, also include the following information:

  1. Images of the full product (NOTE: This assists in identifying the model, model-year, and general condition of the product for evaluation.)
  2. Detailed images or video of damage or defect
  3. Product proof of purchase (required for warranty claim only)
    1. Copy of the original customer sales receipt (if the product has been sold to a customer)

      2. OR

    2. Sales order number the product was purchased on (if product was not sold to a customer)

      3. OR

    3. Serial number of the product. (If neither is available, we may be able to determine dealer purchase date)

      4. Note: Proof of purchase is necessary to determine original ownership and validate the product is within the warranty period.

If anything more is needed to validate an RMA request, a TAC team member will respond directly to ask for additional information.

Payment

If the item(s) being return will require payment for the order to be processed please complete, print, and enclose the Payment Form with the packing list. Upon delivery the payment information will be entered into our secure encrypted system, and the Payment Form will be securely shredded. Failure to enclose payment will delay the processing of the return.

Have questions? Need technical Support?

Our expert technicians are available by phone during our normal business hours of 8:00am – 4:30pm PDT, Monday – Friday (closed all major holidays) at: (888) 270-8595 or by email at: [email protected]