Warranty

The Hollis Warranty

Our commitment does not end when you buy a Hollis product. Long after the initial sale, we provide prompt and professional after-sales service to keep your gear working well and looking good... for a very long time.

Product Registration

Product registration is an important step toward enjoying your new Hollis Product. Registering helps us facilitate warranty service, and permit us to contact you should your product require an update or other service.

REMEMBER, NOT REGISTERING YOUR PRODUCT DOES NOT DIMINISH THE YOUR WARRANTY RIGHTS.

Please retain your original dated sales receipt for your records. For warranty service of your Hollis Product you will need to provide a copy of your dated sales receipt obtained from an Authorized Hollis Dealer to confirm warranty status.

When purchasing online at www.Hollis.com, your packing slip, sent with your shipment, serves as a receipt. If you purchased Hollis product through an Authorized Hollis Dealer, their receipt serves as your proof of purchase.

 

Product-Specific Coverage


Regulators

Materials & Construction

Limited lifetime* & Hollis for Life* (Free Parts)
* Proof that regulator was serviced, according to service interval, to qualify.

Rebreathers

Materials & Construction

Two-year from date of purchase

Buoyancy Compensators

Materials & Construction
Requires Annual Service

Five-year from date of purchase.
One-year for Snorkel Vests

LX Wings

Materials & Construction

Lifetime

Analog Instruments

Materials & Construction
Requires Annual Service

Two-year from date of purchase

Masks, Snorkels, Fins

Materials & Construction

One-year from date of purchase

Wetsuits

Materials & Construction

One-year from date of purchase

Drysuits

Materials & Construction

5-year warranty on construction. Does not cover damage caused by normal wear and tear, misuse or negligence. The warranty is limited to repair or replacement, at AUP's option, and where permitted by law does not include consequential or incidental damages. This warranty is rendered invalid by unau­thorized repairs. 1 year warranty on zippers and valves

Bags

Materials & Construction

Roller Duffel Bags: Lifetime Warranty, all other bags Two-Year Limited Warranty

Neoprene Accessories

Materials & Construction

One-year from date of purchase

Lights

Materials & Construction

One-year from date of purchase

30-Day Satisfaction Guarantee

You may return your unused product for a full refund within 30 days of the purchase date.
You can expect a full refund to your credit card 7 to 14 days of our receiving your return. It may take up to 30 days to be visible on your credit card statement.
Customers are responsible for shipping costs unless the product is defective or an error has occurred when filling the order.
To request an exchange, please contact Customer Support at service@huishoutdoors.com. We'll place a new order for your desired item and we'll waive the standard shipping costs. You will be charged for this order when it ships and once we receive your return, your refund will be processed.

"Hollis for Life" Program

The Hollis for Life Program offers FREE annual maintenance parts for as long as you own your Hollis regulator and maintain the terms specified below. This program applies to all Hollis Regulators purchased and serviced through an Authorized Dealer.  Register your product and you are automatically enrolled in the program. There is no additional charge for this program.

This program allows for parts to be provided at no charge for as long as the owner maintains the terms specified below. Individual dealer participation in this program is voluntary. A dealer is only obligated to honor service agreements that they have issued. Any Authorized Hollis Dealer may, at their option, honor a service agreement issued by another dealer.

All products must be inspected and/or serviced by an authorized Hollis Service Technician.

All labor fees incurred in overhaul service are the responsibility of the owner of the product serviced. This includes, but is not limited to inspection, overhaul or other services performed.

To maintain the program, you must show proof of authorized service within the specified warranty period (outlined below). This agreement is null and void if service is not performed within the specified warranty period.

This Hollis for Life program is non-transferable and valid for the life of the original owner.

This agreement, and Hollis' liability, is limited to the replacement parts. Hollis makes and customer receives no other warranties or conditions on parts provided by Hollis, express, implied, statutory, or in any communication with customer, and Hollis specifically disclaims any implied warranty of merchantability of fitness for a particular purpose, In no event will Hollis be liable for lost profits, punitive, exemplary, incidental, consequential or special damages. In any event, Hollis' liability shall not exceed the purchase price of the original equipment.

The Hollis for Life program does not apply to, and Hollis will have no obligation to replace, parts with defects or damage caused by misuse, accident, external causes, or installation error.

Warranty Details

*LIMITED LIFETIME REGULATOR WARRANTY

Hollis guarantees, to the original purchaser only, that the metal valve and metal components used in Hollis regulators are free of defects in material and/or workmanship under normal recreational scuba use for the lifetime of the regulator, provided proper care and maintenance have been performed as prescribed by the owner's guide or instruction card included with the equipment, and that the regulator is:

  1. Purchased from an Authorized Hollis Dealer.
  2. Inspected or serviced annually by an Authorized Hollis Dealer as outlined in the LIFETIME PARTS REPLACEMENT SERVICE AGREEMENT. ONLY products purchased from Authorized Hollis Dealers are eligible for ANY warranty or service program coverage. Products not purchased from an authorized source MAY NOT be authentic, be complete, have all design and production updates, meet Oceanic' performance and quality standards, and may have been tampered with.

Hollis guarantees, to the original purchaser only, that the equipment purchased is free of defects in material and/or workmanship under normal recreational scuba use, provided proper care and maintenance have been performed as prescribed by the owner's guide or instruction card included with the equipment for the period outlined below. Should this product prove to be defective for any reason (other than those listed as limitations below) the product will be serviced or replaced at Hollis' sole discretion at no charge (excluding shipping and handling).

This warranty shall be void if the equipment has been tampered with by a person (or persons) not authorized by Hollis to perform service, or if the equipment is used for rental, military or commercial purposes.

Exclusions

Warranty does not extend to cover theft, loss, or damage due to accident, abuse, tampering, lack of maintenance, or exposure to excessive temperature, extended sunlight, or deteriorating chemicals. Service or modifications by any person or persons other than an Authorized Hollis Dealership voids the warranty. Hollis will not be responsible for recovery or replacement of the product in the event of loss or theft. Hollis, its Authorized International Distributors, and Authorized Dealers make no other warranties, either expressed or implied, orally, or in writing, with respect to any other warranty coverage except those expressly stated within the preceding paragraphs. Hollis will not be held responsible for any agreements orally or in writing with the exception of those expressly included in this warranty statement. This statement and the terms contained herein supersede all statements contained in any and all owner's guides, instruction cards, or other equipment literature or catalogs. In no event will Hollis, its Authorized International Distributors, and Authorized Dealers be held responsible or liable for any personal injuries resulting from the use of the covered equipment, or for any other damages, whether direct, indirect, incidental, or consequential; even if Hollis has been advised of such damages.